BPO / KPO / Customer Support Industry
Scalable, performance-driven customer support and knowledge process outsourcing solutions for domestic and global operations.
Industry Overview
The BPO and KPO industry is a critical enabler of customer experience, operational efficiency, and business continuity. AK Consulting Solution delivers trained professionals across voice, non-voice, and knowledge process functions to support high-volume and specialized operations.
BPO & KPO Service Offerings
Voice Support
Inbound and outbound call center professionals trained for customer engagement and issue resolution.
Non-Voice Operations
Email, chat, ticketing, and data processing support for digital-first businesses.
Back-Office Processes
Transaction processing, documentation, reconciliation, and operational support services.
Flexible Delivery Models
- ✔ On-site operational teams
- ✔ Remote / work-from-home workforce
- ✔ Hybrid delivery models
- ✔ Dedicated or shared support teams
Hiring & Deployment Process
- Process & SLA Requirement Assessment
- Candidate Sourcing & Communication Evaluation
- Skill & System Proficiency Screening
- Client Interview & Selection
- Training Readiness & Onboarding
- Go-Live & Performance Monitoring
Quality & Compliance Assurance
We follow structured QA frameworks, data security guidelines, and compliance standards to ensure service consistency, customer satisfaction, and operational integrity.
Industries We Support
Why Choose AK Consulting Solution
- ✔ Trained and process-ready professionals
- ✔ Scalable workforce for peak volumes
- ✔ Strong focus on customer experience
- ✔ Data security & compliance driven approach
- ✔ Domestic and international delivery expertise
Business Impact Delivered
Improved customer satisfaction, reduced operational costs, faster turnaround times, and consistent service delivery across multiple customer touchpoints.