Customer Experience &
Process Support
Delivering seamless customer journeys with reliable operational excellence.
AK Consulting Solution helps organizations enhance customer satisfaction and streamline internal processes through trained professionals, structured workflows, and quality-driven execution.
CX Services We Handle
- ✔ Voice & Non-Voice Support
- ✔ CRM & Ticketing Operations
- ✔ Email, Chat & Messaging
- ✔ Back-Office Processing
- ✔ SLA-Based Resolution
- ✔ Quality & Compliance Monitoring
What is Customer Experience & Process Support?
Customer Experience & Process Support focuses on managing customer interactions while ensuring internal operations run smoothly, efficiently, and in compliance with defined service standards.
Our CX & Process Support Services
Customer Query Handling
Voice & Non-Voice Support
Back-Office Operations
Verification & Validation
SLA-Based Service Delivery
Escalation Management
Customer Interaction Channels
- ✔ Voice Support (Inbound / Outbound)
- ✔ Email Support
- ✔ Chat & Messaging
- ✔ CRM & Ticketing Systems
- ✔ Non-Voice Process Support
Process Support Capabilities
Our teams manage backend workflows including data handling, document processing, validations, reporting, and operational coordination.
Quality & Compliance Focus
- ✔ SOP adherence
- ✔ Regular quality audits
- ✔ Error reduction analysis
- ✔ Continuous improvement
- ✔ Confidential data handling
Technology & Tools
We work with CRM platforms, ticketing tools, workflow systems, cloud-based dashboards, and reporting tools to ensure transparency.
Industries We Support
Business Benefits
- ✔ Improved customer satisfaction
- ✔ Faster turnaround time
- ✔ Operational accuracy
- ✔ Scalable support models
- ✔ Cost optimization
Why Choose AK Consulting Solution?
We combine process expertise, trained resources, and compliance-driven execution to deliver dependable CX & Process Support services across PAN India.